Return

Return Assurance Policy

1. Our policy lasts for 5 days after the tracking information status is delivered. If you submit a claim more than 5 days after the item is delivered, we can’t process the return claim.

2. You are responsible for paying for the return shipping cost. Shipping costs are non-refundable.

3. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

4. For Customized order, No returns or exchanges can be accepted.

 How to Submit a Return  Claim

1. If you want to return the item you need to contact us on support@rocyi.com

2. State the item you want to return and add the reason why you want to return the item. Provide photos showing that the item is unused and in the original packaging. If it is more than 1 item please send us the photos of each item

3. Your claim will be reviewed by our staff and we will contact you via email. Please make sure your email address is correct.